Software Uat Support

AIPL ACQUIRE INTELLIGENCE

First and second line technical support
Incident management using itsm tools
Uat test case creation and validation
The role involves providing first and second line technical support for IT systems, applications, and end-user environments

Job Summary

  • The role involves providing first and second line technical support for IT systems, applications, and end-user environments.
  • Candidates will assist in UAT planning activities, including creating test cases and validating environment readiness for releases.
  • The company is an award-winning global outsourcer offering opportunities to work on exciting missions with innovation and teamwork.

Matching Summary

The role involves providing first and second line technical support for IT systems, applications, and end-user environments.

Skills & Requirements

Must-have

  • First and second line technical support
  • Incident management using ITSM tools
  • UAT test case creation and validation
  • Experience with ERP or CRM systems
  • SLA and KPI compliance adherence

Nice-to-have

  • Strong communication skills with users
  • Knowledge of ServiceNow or Jira
  • Ability to work in a team environment
  • Experience with SAP or Oracle systems
  • Background in Finance or Accounting domains

Key Requirements

  • Domain experience in Finance, Accounting, ERP, CRM, HR, or Data/BI
  • Proficiency with ITSM tools like ServiceNow, Jira, or Zendesk
  • Ability to diagnose hardware, software, and access issues

Work Rights

Not specified

Tailored Resume

Cover Letter