Customer Service Medewerker

KONE Romania

Den Haag, Netherlands
Hybrid
Professional customer service
Handle customer calls
Dispatch service technicians
As a Customer Service Medewerker, you are the voice of KONE, providing professional, high-level service during every customer interaction

Job Summary

  • As a Customer Service Medewerker, you are the voice of KONE, providing professional, high-level service during every customer interaction.
  • Key responsibilities include friendly and professional handling of fault and lockout notifications, dispatching them to the correct service technician, and meticulously documenting data.
  • KONE offers a competitive salary, generous leave (41 days), hybrid working options, lease a bike program, development opportunities, and a collaborative international work environment.

Matching Summary

As a Customer Service Medewerker, you are the voice of KONE, providing professional, high-level service during every customer interaction.

Skills & Requirements

Must-have

  • professional customer service
  • handle customer calls
  • dispatch service technicians
  • document data accurately
  • Dutch and English language skills

Nice-to-have

  • service mindset
  • team collaboration
  • proactive attitude
  • stress resilience

Key Requirements

  • MBO-4 work and thinking level
  • Experience in customer service is a pré
  • Experience with CRM systems (Salesforce) is a pré
  • Residing in the Randstad area
  • Minimum 32 hours availability

Work Rights

Not specified

Tailored Resume

Cover Letter