Vice President, Customer Service Lead Analyst

Citigroup

Kuala Lumpur, Malaysia
**
5+ years global financial institution experience
Custody business product expertise
Team leadership in diverse global footprint
** Citi is seeking a Vice President, Customer Service Lead Analyst in Kuala Lumpur, Malaysia, to lead their Custody team, focusing on client service strategy and operational excellence. The ideal candidate should have over five years of experience in global financial institutions, particularly in custody services, with proven leadership skills. **

Job Summary

  • This role serves as a pivotal leader for the CitiService Custody team, managing client service strategy across global hubs.
  • The successful candidate will oversee proactive client query management, ensuring high satisfaction through effective remediation and communication.
  • Candidates must demonstrate deep expertise in custody products including settlements, asset servicing, cash/FX, and tax to drive continuous improvement.

Matching Summary

Match Score: 75

** Citi is seeking a Vice President, Customer Service Lead Analyst in Kuala Lumpur, Malaysia, to lead their Custody team, focusing on client service strategy and operational excellence. The ideal candidate should have over five years of experience in global financial institutions, particularly in custody services, with proven leadership skills. **

Skills & Requirements

Must-have

  • 5+ years global financial institution experience
  • Custody business product expertise
  • Team leadership in diverse global footprint
  • End-to-end operations process understanding
  • Client query management and escalation handling

Nice-to-have

  • Strong diplomatic communication skills
  • Proven ability to drive strategic change
  • Experience with risk assessment and audits
  • Innovative problem-solving mindset

Key Requirements

  • 5+ years experience in global financial institutions
  • Proven leadership of diverse high-performing teams
  • Deep knowledge of Custody Business products
  • Ability to manage complex operational risks

Work Rights

Not specified

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