It Service Desk Technician

Uline

Pleasant Prairie, WI, US
Base: $24 to $30 ph; bonus/equity: multiple bonus ...
On-site
3+ years it service desk experience
Incident, change, and problem management
Servicenow platform proficiency
Uline is seeking an IT Service Desk Technician to provide support and troubleshooting for technology issues in a collaborative environment. The position offers competitive pay, significant growth potential, and a range of benefits, including health insurance and tuition assistance

Job Summary

  • The role involves providing comprehensive support and troubleshooting for desktop, laptop, and data center hardware and software issues.
  • Employees will handle major IT incident management to quickly resolve business-impacting issues while utilizing ServiceNow for service management.
  • Uline offers complete health insurance coverage, a 401(k) with a 6% employer match starting day one, and on-site perks including a fitness center.

Matching Summary

Match Score: 85

Uline is seeking an IT Service Desk Technician to provide support and troubleshooting for technology issues in a collaborative environment. The position offers competitive pay, significant growth potential, and a range of benefits, including health insurance and tuition assistance.

Salary

Base: $24 to $30 per hour; Bonus/Equity: Multiple bonus programs available; Benefits: Complete health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance

Skills & Requirements

Must-have

  • 3+ years IT Service Desk experience
  • Incident, change, and problem management
  • ServiceNow platform proficiency
  • Desktop and laptop troubleshooting
  • Data center hardware/software support

Nice-to-have

  • Bachelor's degree preferred
  • Multi-location data center experience
  • Collaborative team environment
  • Career growth potential

Key Requirements

  • High school diploma or equivalent required
  • 3+ years of experience as IT Service Desk Technician or Data Center Operator
  • US work authorization required (No H1-B sponsorship)

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter