Product Support Representative

Adobe

Noida, India
Partner onboarding support
Licensing and subscription support
Order processing assistance
This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing

Job Summary

  • This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing.
  • Manage partner queries through ticketing systems, chat, and email channels, ensuring timely resolution and a high-quality support experience while collaborating with internal teams.
  • Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences.

Matching Summary

This role will be responsible for providing operational and technical assistance to partners related to partner onboarding, licensing, account management, subscription support, and order processing.

Skills & Requirements

Must-have

  • Partner onboarding support
  • Licensing and subscription support
  • Order processing assistance
  • Ticketing systems (Salesforce, Zendesk, ServiceNow)
  • SaaS platforms and cloud software support
  • B2B customer support

Nice-to-have

  • Strong stakeholder management
  • Problem-solving and analytical abilities
  • Fast-paced environment adaptability
  • Attention to detail and documentation

Key Requirements

  • 2-5 years of experience in support roles
  • Experience with B2B customers or channel partners
  • Experience with ticketing tools
  • Knowledge of SaaS platforms and licensing models

Work Rights

Not specified

Tailored Resume

Cover Letter