Sr Business Process Analyst - Support Knowledge And Ai
Workday
Fully remote
Analyze knowledge usage and trends
Enhance digital ai tools
Process documentation and sops
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
With Flex Work, we’re combining the best of both worlds: in-person time and remote.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Skills & Requirements
Must-have
Analyze knowledge usage and trends
Enhance digital AI tools
Process documentation and SOPs
Integrate knowledge management system
Data analysis using pivot tables and Tableau
Support technologies and troubleshooting
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Continuous learning and adaptability
Key Requirements
8+ years experience as Business Process Analyst
5+ years in knowledge management tools and KCS
Experience with AI chatbot/automated systems
2+ years experience with SQL and data visualization