Competitive salaries; annual bonus; 401(k) with co...
Hybrid
Associates degree in computer science or engineering
One year of technical support experience
Experience with ms office and support tracking systems
Olympus Corporation of the Americas is seeking a Tech Support Specialist I to provide remote technical support for their medical technology products. The ideal candidate should possess a background in technical support, strong customer service skills, and familiarity with various software and technical tools, while benefiting from a supportive employee culture and comprehensive benefits
Job Summary
The role involves providing centralized customer support for Olympus Medical Systems Group computers and surgical integration products.
Employees will collaborate with various departments to resolve customer issues and provide timely follow-up to ensure satisfaction.
Olympus offers a holistic employee experience including competitive salaries, comprehensive medical coverage, and generous paid time off.
Matching Summary
Match Score: 85
Olympus Corporation of the Americas is seeking a Tech Support Specialist I to provide remote technical support for their medical technology products. The ideal candidate should possess a background in technical support, strong customer service skills, and familiarity with various software and technical tools, while benefiting from a supportive employee culture and comprehensive benefits.
Salary
Competitive salaries; Annual bonus; 401(k) with company match
Skills & Requirements
Must-have
Associates degree in Computer Science or Engineering
One year of technical support experience
Experience with MS Office and support tracking systems
Ability to work flexible hours including after hours
Nice-to-have
Strong customer service skills for educated clients
Solid working knowledge of electronics and LAN concepts
Proven ability to resolve critical technical issues independently
Experience with Windows domain authentication and IIS
Familiarity with XML batch files and command-line navigation
Experience with remote access tools like VPN and VNC
Key Requirements
Associates degree in Computer Science or Engineering
Minimum one year of technical support experience
Experience with MS Office and support tracking systems