Dispute Resolution Specialist - Ctp

QBE

Parramatta, NSW, Australia
Hybrid
Dispute resolution experience
Nsw ctp scheme knowledge
Motor accident injuries act 2017
Manage external CTP disputes from receipt through to resolution, delivering timely, fair and well-reasoned outcomes

Job Summary

  • Manage external CTP disputes from receipt through to resolution, delivering timely, fair and well-reasoned outcomes.
  • Act as the final decision-maker for QBE, preparing clear, customer-focused written determinations.
  • Identify systemic drivers of disputes and provide recommendations to improve claims decision-making, processes and customer outcomes.

Matching Summary

Manage external CTP disputes from receipt through to resolution, delivering timely, fair and well-reasoned outcomes.

Skills & Requirements

Must-have

  • Dispute resolution experience
  • NSW CTP scheme knowledge
  • Motor Accident Injuries Act 2017
  • Customer-focused decision-making
  • Stakeholder engagement

Nice-to-have

  • Continuous improvement focus
  • Resilience and time management
  • Empathy and regulatory balance

Key Requirements

  • Previous experience in dispute resolution or complex decision-making
  • Detailed knowledge of NSW CTP scheme
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter