Product Support Representative Emea - Fleet Performance

Skywise / Airbus Helicopters Polska

Gdansk, Poland
Training funding: 3,000 pln grosspyear after proba...
Hybrid
Bachelor's or master's degree in engineering
2+ years technical customer support experience
Deep understanding of airline maintenance operations
The role serves as a technical interface for Skywise customers within the EMEA region to support sophisticated digital flight solutions

Job Summary

  • The role serves as a technical interface for Skywise customers within the EMEA region to support sophisticated digital flight solutions.
  • Responsibilities include deploying fleet solutions, resolving L2/L3 technical requests, and performing periodic health checks for airline partners.
  • Employees benefit from a hybrid work model, professional development funding, and access to international projects within the Airbus structure.

Matching Summary

The role serves as a technical interface for Skywise customers within the EMEA region to support sophisticated digital flight solutions.

Salary

Training funding: 3000 PLN gross/year after probation; Meal and commuting co-funding provided; Employee Share Scheme available

Skills & Requirements

Must-have

  • Bachelor's or Master's degree in Engineering
  • 2+ years technical customer support experience
  • Deep understanding of Airline Maintenance operations
  • SaaS troubleshooting and data log analysis skills
  • Fluent English communication abilities

Nice-to-have

  • Familiarity with Big Data and AI technologies
  • Knowledge of SQL databases and Jira tools
  • Basic awareness of aviation regulatory frameworks
  • Proactive mindset with continuous improvement drive
  • Experience with User Acceptance Testing (UAT)

Key Requirements

  • Degree in Engineering, Computer Science, IT, or equivalent
  • Minimum 2 years of professional technical support experience
  • Strong background in systems implementation and workflows

Work Rights

Not specified

Tailored Resume

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