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Guateprenda is seeking a Lead Pawnbroker in Guatemala City who will provide leadership and operational guidance to maximize revenue and control expenses while ensuring excellent customer service. The role includes supervising team activities, managing daily operations, and supporting talent development within the store.
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Job Summary
The Lead Pawnbroker provides operational leadership and coaching to maximize revenue while controlling expenses to meet business objectives.
This role is responsible for overseeing daily store operations, including sales transactions, loan processing, and strict adherence to safety and compliance regulations.
As a keyholder, the incumbent must open and close the store while ensuring the team maintains high standards of customer service and asset protection.
Matching Summary
Match Score: 75
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Guateprenda is seeking a Lead Pawnbroker in Guatemala City who will provide leadership and operational guidance to maximize revenue and control expenses while ensuring excellent customer service. The role includes supervising team activities, managing daily operations, and supporting talent development within the store.
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Skills & Requirements
Must-have
1 year supervision experience
Customer service excellence
Sales and loan process execution
Inventory control management
Keyholder opening and closing duties
Nice-to-have
Prior pawn industry experience
Positive culture building skills
Team retention strategies
Diversity and inclusion participation
Key Requirements
Minimum 1 year supervision or customer service experience