Sr Business Process Analyst - Knowledge Management And Ai

DynaWorks

Pune, India
Fully remote
Knowledge management
Ai/ml concepts
Process mapping and analysis
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • Analyze knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities that drive proactive issue resolution.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Knowledge Management
  • AI/ML concepts
  • Process mapping and analysis
  • Data analysis and visualization
  • Support technologies
  • KCS methodologies

Nice-to-have

  • Sun-drenched optimism
  • Courageous collaborators
  • Empathy and shared enthusiasm
  • Continuous learning

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes
  • Experience with AI chatbot/automated systems
  • 2+ years SQL and data visualization tools
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter