Service Designer - 6 Month Ftc

Lloyds

London, United Kingdom
Base: £70,929 - £80,780; bonus/equity: annual perf...
Hybrid
Hybrid working environment
Experience strategy and vision
Customer journey mapping
As a Service Designer, you’ll shape experiences that help customers manage their banking services easily and securely, with minimal friction

Job Summary

  • As a Service Designer, you’ll shape experiences that help customers manage their banking services easily and securely, with minimal friction.
  • We offer a wide-ranging benefits package, which includes a generous pension contribution, annual performance-related bonus, share schemes, and wellbeing initiatives.
  • Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive.

Matching Summary

As a Service Designer, you’ll shape experiences that help customers manage their banking services easily and securely, with minimal friction.

Salary

Base: £70,929 - £80,780; Bonus/Equity: Annual performance-related bonus and share schemes; Benefits: Pension up to 15%, wellbeing initiatives, 30 days holiday plus bank holidays

Skills & Requirements

Must-have

  • Hybrid working environment
  • Experience strategy and vision
  • Customer journey mapping
  • Design methodology and storytelling
  • Collaboration with cross-functional teams
  • Workshop facilitation techniques
  • Measurement of experience performance

Nice-to-have

  • Experience in regulated financial services
  • Creative thinking and innovation
  • Strong relationship-building skills
  • Resilience under pressure
  • Leadership in design activities
  • Experience with research and design thinking

Key Requirements

  • Full-time work commitment
  • 6 month fixed term contract
  • Experience in strategic design direction
  • Ability to work in hybrid pattern
  • Experience working in multi-disciplinary teams

Work Rights

Not specified

Tailored Resume

Cover Letter