Strong understanding of cfd products and trading mechanics
Proven people management and leadership experience
Mitrade Group PTE. LTD. is seeking an experienced Customer Success Manager for their Singapore office to enhance customer support performance and drive continuous improvement in a regulated trading environment. The ideal candidate should have a strong background in customer success within the CFD or Forex sectors, alongside proven leadership abilities and fluency in English and Mandarin
Job Summary
This role focuses on optimizing global customer support performance and ensuring an excellent, compliant client experience within a regulated trading environment.
The successful candidate will lead service quality initiatives, manage KPIs like response time and CSAT, and drive continuous improvement through process audits.
You will be responsible for supporting recruitment, onboarding, and structured training for global customer support staff while maintaining knowledge bases.
Matching Summary
Match Score: 85
Mitrade Group PTE. LTD. is seeking an experienced Customer Success Manager for their Singapore office to enhance customer support performance and drive continuous improvement in a regulated trading environment. The ideal candidate should have a strong background in customer success within the CFD or Forex sectors, alongside proven leadership abilities and fluency in English and Mandarin.
Skills & Requirements
Must-have
5+ years in regulated CFD/Forex broker
Strong understanding of CFD products and trading mechanics
Proven people management and leadership experience