Act as the #2 to the General Manager, driving operational excellence, guest satisfaction, and strong financial performance across the cluster
Job Summary
Act as the #2 to the General Manager, driving operational excellence, guest satisfaction, and strong financial performance across the cluster.
Lead all operational departments including Rooms, F&B, Events, Engineering, and Security, while partnering with Revenue, Sales & Marketing to maximize commercial performance.
Champion innovation, F&B concepts, and guest experiences to position the hotels as leading destinations and build high-performing teams with a focus on succession planning.
Matching Summary
Act as the #2 to the General Manager, driving operational excellence, guest satisfaction, and strong financial performance across the cluster.
Skills & Requirements
Must-have
Oversee operations across two 5-star properties
Drive financial performance and cost optimization
Ensure compliance with brand standards and audits
Champion innovation and guest experiences
Build and develop high-performing teams
Lead service excellence and escalation management
Nice-to-have
Contribute to strategic business decisions
Maintain strong owner relations
Support growth and learning opportunities
Key Requirements
Experience as #2 to General Manager
Proven track record in financial management
Experience in leading operational departments
Strong understanding of brand standards and audits