The role has accountability across L1 to L3 support, production stability, incident response, problem management, and delivery of minor enhancements, while ensuring high service levels for front-office and STP-critical systems
Job Summary
The role has accountability across L1 to L3 support, production stability, incident response, problem management, and delivery of minor enhancements, while ensuring high service levels for front-office and STP-critical systems.
You will lead, manage, and continuously improve a blended team of support analysts and developers responsible for the end-to-end BAU support and controlled development of a business-critical middleware platform.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count.
Matching Summary
The role has accountability across L1 to L3 support, production stability, incident response, problem management, and delivery of minor enhancements, while ensuring high service levels for front-office and STP-critical systems.
Skills & Requirements
Must-have
middleware and integration platforms
BAU service management
L1-L3 operational models
Java-based platforms
FIX messaging and IBM MQ
production support and incident management
Nice-to-have
API-driven architectures
low-latency and high-throughput systems
inclusive and collaborative culture
continuous learning and improvement
Key Requirements
Proven experience supporting and developing middleware
Experience operating in a production-critical environment
Demonstrable experience within controlled SDLC environments