Base: £26,700; potential increase: £31,250 in firs...
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Confidently declining treatment requests with empathy
Navigating multiple systems while listening to customers
Reading and entering information without screen reader assistance
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Bupa UK is seeking a Customer Service Advisor for their Call Centre located in Salford Quays, offering a basic salary of £26,700 with opportunities for growth. The role involves assisting customers with their health insurance inquiries while maintaining empathy and adhering to company policies.
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Job Summary
You will guide customers through their health insurance policy coverage while maintaining empathy even when declining requests.
The role requires confidently navigating changes to policy and processes to ensure customers receive the right outcome.
Employees enjoy comprehensive benefits including 33 days of holidays, access to private medical insurance, and an annual healthcare allowance.
Matching Summary
Match Score: 75
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Bupa UK is seeking a Customer Service Advisor for their Call Centre located in Salford Quays, offering a basic salary of £26,700 with opportunities for growth. The role involves assisting customers with their health insurance inquiries while maintaining empathy and adhering to company policies.
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Salary
Base: £26,700; Potential increase: £31,250 in first 18 months; Benefits: 33 days holiday, pension, wellness programme
Skills & Requirements
Must-have
Confidently declining treatment requests with empathy
Navigating multiple systems while listening to customers
Reading and entering information without screen reader assistance
Following Financial Conduct Authority regulations
Working in a busy office environment with headset
Nice-to-have
Highly organised and resilient personality
Attentive listener focused on customer needs
Ability to adapt well to changing processes
Building great relationships with team colleagues
Comfortable working in a fast-paced environment
Key Requirements
Must have work authorization for UK (No visa sponsorship)
Private quiet workspace required for hybrid work
Wired internet connection using ethernet cable required