Customer Success Team Manager- North America

Solera

Virtual US
Fully remote
5+ years client account handling
3+ years people management experience
Team training and development skills
Solera is seeking a Customer Success Team Manager for North America to lead a team of customer success managers, ensuring strong customer relationships and high-quality service delivery. The ideal candidate will have significant experience in client management and team leadership, with a focus on strategic planning and customer satisfaction

Job Summary

  • The role leads a team of North America-based customer success managers to drive retention, satisfaction, and growth.
  • The manager ensures consistent high-quality customer experiences by aligning team goals with organizational and client-specific objectives.
  • The position requires capturing client feedback to provide leadership with details on product issues and enhancement ideas.

Matching Summary

Match Score: 85

Solera is seeking a Customer Success Team Manager for North America to lead a team of customer success managers, ensuring strong customer relationships and high-quality service delivery. The ideal candidate will have significant experience in client management and team leadership, with a focus on strategic planning and customer satisfaction.

Skills & Requirements

Must-have

  • 5+ years client account handling
  • 3+ years people management experience
  • Team training and development skills

Nice-to-have

  • Proactive problem-solving abilities
  • Strong rapport building across channels
  • Creative solution application for retention

Key Requirements

  • 5+ years client account handling
  • 3+ years team management
  • Demonstrable training experience

Work Rights

Not specified

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