This role involves designing, building, and implementing strategies to enhance business performance using Google CCAI and Gen AI technologies
Job Summary
This role involves designing, building, and implementing strategies to enhance business performance using Google CCAI and Gen AI technologies.
The consultant will drive design thinking workshops to shape client Gen AI implementation strategies and co-create roadmaps for leading-class CX capabilities.
Candidates will participate in pre-sales activities including creating proofs of concept, responding to RFPs, and presenting solutions to C-level executives.
Matching Summary
This role involves designing, building, and implementing strategies to enhance business performance using Google CCAI and Gen AI technologies.
Skills & Requirements
Must-have
Google CCAI solution design
Dialogflow CX implementation
Gen AI strategy development
CX management capability assessment
CCaaS migration experience
Agile delivery process
Nice-to-have
Experience with other Conversational AI platforms
Strong storytelling and presentation skills
Ability to work in remote global teams
Knowledge of industry-specific customer service processes
Pre-sales RFP response experience
Key Requirements
5+ years of experience with Google CCAI solutions
Thorough understanding of end-to-end Google contact center transformation
Proven track record in designing virtual agents using Dialogflow