As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention
Job Summary
As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention.
You will gather account intelligence and ensure our customers receive maximum business value from their software investment.
You will be the first line of support for our customers and monitor ongoing customer implementations, helping to overcome challenges.
Matching Summary
As a Customer Success Manager, you will be responsible for developing customer relationships in a set of assigned accounts in order to further overall product adoption and retention.
Skills & Requirements
Must-have
driving product adoption
first level of support
gathering account intelligence
monitoring customer implementations
cross-team collaboration
Nice-to-have
customer product education
customer engagement in communities
personalized onboarding
Key Requirements
5-7 years experience in technology support or delivery
Strong background in IT and technology
Excellent verbal and written communication skills
Superior presentation skills
Bachelor’s degree in Business Administration or related field