Customer Service Representative

Cigna

Rotational shift (including weekends)
Rotational shift schedule including weekends
International medical claims handling
Timely accurate response delivery
Cigna is seeking a Customer Service Representative to manage international claims related to medical expense reimbursement. The role involves responding to customer inquiries via phone and email, requiring a proactive approach to optimize workflows and ensure timely responses, often in a rotational shift schedule

Job Summary

  • This role involves providing customer services for international claims regarding the reimbursement of medical expenses.
  • Employees must work on a rotational shift schedule that includes weekends to support incoming call inflow.
  • The position requires taking ownership of difficult files and proactively optimizing unit workflows to achieve set targets.

Matching Summary

Match Score: 85

Cigna is seeking a Customer Service Representative to manage international claims related to medical expense reimbursement. The role involves responding to customer inquiries via phone and email, requiring a proactive approach to optimize workflows and ensure timely responses, often in a rotational shift schedule.

Skills & Requirements

Must-have

  • Rotational shift schedule including weekends
  • International medical claims handling
  • Timely accurate response delivery

Nice-to-have

  • Proactive workflow optimization skills
  • Cooperative friendly working environment
  • Ability to handle high-value files

Work Rights

Not specified

Tailored Resume

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