The Case Management Manager will lead the US Underwriting Case Management team ensuring service quality, operational performance, and stakeholder engagement aligned with time-zone coverage
Job Summary
The Case Management Manager will lead the US Underwriting Case Management team ensuring service quality, operational performance, and stakeholder engagement aligned with time-zone coverage.
RGA offers a respectful, welcoming environment fostering individuality and pioneering thought with vast career potential.
The role supports audit reviews, quality checks, reporting activities, and drives continuous improvement while acting as escalation point for critical cases.
Matching Summary
The Case Management Manager will lead the US Underwriting Case Management team ensuring service quality, operational performance, and stakeholder engagement aligned with time-zone coverage.
Skills & Requirements
Must-have
US Underwriting case management
Service delivery and operational performance
Stakeholder relationship management
Team management and coaching
Governance and data security adherence
Shift coverage aligned to US Central Time
Nice-to-have
Continuous improvement and scalability initiatives
Positive and collaborative work environment
Experience with global delivery or shared services
Support for change initiatives and projects
Key Requirements
Graduate degree mandatory
5-10 years of experience
People and stakeholder management experience
Insurance operations background
Experience managing global delivery or shared services preferred