The role of a Guest Services Ambassador is to provide the highest levels of client and visitor care, ensuring a seamless visitor experience and attending to all reception duties
Job Summary
The role of a Guest Services Ambassador is to provide the highest levels of client and visitor care, ensuring a seamless visitor experience and attending to all reception duties.
This role requires a proactive, customer-centric individual to host reception areas, provide information, and create exceptional, memorable experiences for colleagues and customers.
The company is committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Matching Summary
The role of a Guest Services Ambassador is to provide the highest levels of client and visitor care, ensuring a seamless visitor experience and attending to all reception duties.
Skills & Requirements
Must-have
Service excellence
Guest experience
Reception duties
Client and visitor care
Professional telephone etiquette
Computer literate including MS office
Nice-to-have
Instinctive customer centric approach
Positive can do attitude
Great team player and supporter
Empowerment for problem resolution
Concierge approach
Key Requirements
At least 1 year of experience in Front of House
Corporate environment or 5-star hotel experience
Ability to demonstrate empathy and practical skills
Excellent organizational skills and attention to detail
Able to work in a busy and pressurised environment