Customer Experience Associate (cantonese Speaker Only)

IG Group Holdings

Melbourne, Australia
3d onsite
Fluency in english and cantonese
Client support across multiple channels
Financial markets interest
Providing front line support to clients across phone, email, web chat and social media, answering queries on all products and platforms

Job Summary

  • Providing front line support to clients across phone, email, web chat and social media, answering queries on all products and platforms.
  • Conducting audit checks, client administration tasks, and proactively conversing with clients about financial markets and innovations.
  • Benefit from exposure to a vibrant, commercially driven environment with development opportunities in client reactivation, retention, premium client service, and dealing roles.

Matching Summary

Providing front line support to clients across phone, email, web chat and social media, answering queries on all products and platforms.

Skills & Requirements

Must-have

  • Fluency in English and Cantonese
  • Client support across multiple channels
  • Financial markets interest
  • MS Office literacy

Nice-to-have

  • High autonomy and initiative
  • Cross-functional team collaboration
  • Interest in financial markets innovation
  • Sales background

Key Requirements

  • Degree-level education or similar experience
  • Written and spoken Cantonese proficiency
  • Basic math skills and mental arithmetic

Work Rights

Not specified

Tailored Resume

Cover Letter