Technical Support Technician - International (europe)

MicroAire Surgical Instruments LLC

Germany
Fully remote
Medical device hardware troubleshooting
On-site installation and configuration
Troubleshoot technical issues remotely
This role serves as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment

Job Summary

  • This role serves as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
  • Essential duties include performing on-site installation, configuration, and validation of equipment, providing hands-on training, and troubleshooting technical issues via various communication channels.
  • The position requires accurate documentation of customer interactions and service activities, ensuring compliance with regulatory standards and collaborating with cross-functional teams.

Matching Summary

This role serves as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.

Skills & Requirements

Must-have

  • Medical device hardware troubleshooting
  • On-site installation and configuration
  • Troubleshoot technical issues remotely
  • Customer training on equipment operation
  • Documentation of service activities
  • Compliance with FDA and EU MDR

Nice-to-have

  • Relationship-based support
  • Cross-cultural communication skills
  • Continuous improvement mindset
  • Partnership with Sales and Engineering

Key Requirements

  • Bachelor's degree in technical discipline
  • Experience supporting medical devices
  • Experience working with healthcare professionals
  • Ability to travel 60% of the time
  • Must live near an international airport

Work Rights

Not specified

Tailored Resume

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