Job Summary

• Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end across geographies and products.
• Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
• By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Matching Summary

Salary

Base: €65,600.00 - €98,400.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Key Requirements

• Extensive relevant experience
• Previous client facing tech support
• Excellent attention to detail
• Strong problem solving skills
• Excellent interpersonal skills
• Excellent verbal communication skills
• Excellent written communication skills
• Ability to thrive in high volume team
• Ability to educate clients virtually
• Experience working directly with clients
• Ability to analyze potential issues
• Excellent organizational skills
• Excellent time management skills
• Excellent prioritization skills

Work Rights