Financial Institutions Regional Service Manager (hybrid)

Citi

Dublin, Ireland
Base: €65,600.00 - €98,400.00; bonus/equity: not s...
Hybrid
Client relationship management
Cross-regional issue resolution
Proactive service management
Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end across geographies and products

Job Summary

  • Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end across geographies and products.
  • Strengthens the client relationship and ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes.
  • By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.

Matching Summary

Responsible for a portfolio of top clients acting as their advocate and owning the client experience relationship end to end across geographies and products.

Salary

Base: €65,600.00 - €98,400.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Client relationship management
  • Cross-regional issue resolution
  • Proactive service management
  • Client advocacy
  • Global organization navigation

Nice-to-have

  • Trusted partner to clients
  • Enabling growth and economic progress
  • Industry-leading service provider
  • Business casual workplace

Key Requirements

  • Extensive relevant experience
  • Previous client facing tech support
  • Excellent attention to detail
  • Strong problem solving skills
  • Excellent interpersonal skills
  • Excellent verbal communication skills
  • Excellent written communication skills
  • Ability to thrive in high volume team
  • Ability to educate clients virtually
  • Experience working directly with clients
  • Ability to analyze potential issues
  • Excellent organizational skills
  • Excellent time management skills
  • Excellent prioritization skills

Work Rights

Not specified

Tailored Resume

Cover Letter