Director-service Technology

Power Systems Technology

**
10 years experience with software applications
5 years leadership experience
Experience in durable goods customer service
** Generac, a leader in energy technology, is seeking a Director of Service Technology to define and execute their enterprise service process and technology strategy. This role focuses on enhancing customer and dealer service experiences through scalable platforms and operational efficiency, requiring strong leadership and collaboration skills. **

Job Summary

  • The Director Service Technology is responsible for defining and executing the enterprise service process and technology strategy.
  • This role leads the end-to-end service technology roadmap across various platforms and tools.
  • The Director drives transformation of service operations by leveraging digital platforms and actionable insights.

Matching Summary

Match Score: 75

** Generac, a leader in energy technology, is seeking a Director of Service Technology to define and execute their enterprise service process and technology strategy. This role focuses on enhancing customer and dealer service experiences through scalable platforms and operational efficiency, requiring strong leadership and collaboration skills. **

Skills & Requirements

Must-have

  • 10 years experience with software applications
  • 5 years leadership experience
  • Experience in durable goods customer service

Nice-to-have

  • Digital transformation experience
  • Experience leveraging AI tools
  • Strong cross-functional collaboration skills

Key Requirements

  • Bachelor's degree in IT, Business, or Engineering
  • 5 years experience in OEM service
  • Masters Degree preferred

Work Rights

Not specified

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