Service Advisor

Ziegler Rentals

Sioux City, IA, United States
Base: $27.87 to $33.44; bonus/equity: not specifie...
On-site
Customer service
Communication skills
Scheduling timelines
Ziegler Rentals is seeking a Service Advisor in Sioux City, IA, responsible for managing customer interactions related to service calls, scheduling, and updates. The ideal candidate will have strong customer service skills, mechanical aptitude, and relevant experience in the industry

Job Summary

  • Responsible for customer calls, opening service calls, providing updates, and scheduling timelines.
  • Key responsibilities include customer contact for repair scheduling and completion, seeking approval on repair estimates, and responding to escalated alerts.
  • The company offers competitive pay, health benefits, PTO, paid holidays, 401(k) with company contribution, HSA, disability insurance, and paid parental/funeral leave.

Matching Summary

Match Score: 85

Ziegler Rentals is seeking a Service Advisor in Sioux City, IA, responsible for managing customer interactions related to service calls, scheduling, and updates. The ideal candidate will have strong customer service skills, mechanical aptitude, and relevant experience in the industry.

Salary

Base: $27.87 to $33.44; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • customer service
  • communication skills
  • scheduling timelines
  • repair estimates
  • Equipment Link Alerts
  • invoice disputes
  • shop workload capacity
  • service contract initiation
  • warranty research
  • workflow management

Nice-to-have

  • internal and external customer support
  • machine readiness confirmation
  • transportation arrangement
  • parts kit organization
  • technology set-ups
  • service letters monitoring
  • field campaigns monitoring
  • CVAs monitoring

Key Requirements

  • Associate's degree preferred
  • 7+ years of customer service experience
  • Mechanical aptitude
  • Strong computer and Microsoft Office experience
  • Strong phone and customer service skills
  • Industry experience strongly preferred
  • Lift/carry up to 10 lbs
  • Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

Work Rights

Not specified

Tailored Resume

Cover Letter