Patient Experience Specialist, Per Diem

University of Miami

Miami, FL, United States
Patient experience support
Feedback and complaint review
Conflict resolution skills
The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints

Job Summary

  • The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints.
  • Perform daily rounds on patients, collecting accurate documentation of confidential and all other pertinent information within the feedback module database used by the department.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints.

Skills & Requirements

Must-have

  • Patient experience support
  • Feedback and complaint review
  • Conflict resolution skills
  • Active listening and empathy
  • Computer software proficiency

Nice-to-have

  • Service excellence
  • Peaceful healing environment
  • Team goals and strategies
  • Process and system improvement

Key Requirements

  • Bachelor’s Degree preferred
  • Minimum three years relevant experience
  • Ability to work independently and collaboratively

Work Rights

Not specified

Tailored Resume

Cover Letter