Job Summary

• Nelnet is committed to enriching lives through service as a student loan servicer and education expert with over 40 years of experience.
• The role involves interacting with customers via phone, email, chat, and text to provide superior service and empower customers to manage their student loans.
• Employees receive thorough training, opportunities for professional development, and a comprehensive benefits package including medical, dental, vision, 401K, and tuition reimbursement.

Matching Summary

Salary

Base: $16.50/hour; Bonus/Equity: Up to $4.57/hour based on benefit elections; Benefits: Medical, dental, vision, 401K, tuition reimbursement, and more

Skills & Requirements

Key Requirements

• Must have US citizenship
• Federal clearance (5C) required
• High school degree or equivalent preferred
• 1+ year customer service or office experience preferred
• Residency in US for 3 of past 5 years
• No federal debt delinquency or default

Work Rights