Technical Support Engineer

Swift Verify

Excellent english communication skills
Strong analytical and troubleshooting skills
Ability to work in shift rotation covering apac/emea/us time zones
The role involves providing technical support through phone and web-case to resolve problems for a global community of over 12,000 banks

Job Summary

  • The role involves providing technical support through phone and web-case to resolve problems for a global community of over 12,000 banks.
  • Candidates must be flexible enough to work in a permanent or shift rotation environment covering APAC, EMEA, and US time zones.
  • Swift offers an inclusive and diverse environment where unique individuals can reach their full potential while supporting the global economy.

Matching Summary

The role involves providing technical support through phone and web-case to resolve problems for a global community of over 12,000 banks.

Skills & Requirements

Must-have

  • Excellent English communication skills
  • Strong analytical and troubleshooting skills
  • Ability to work in shift rotation covering APAC/EMEA/US time zones
  • Customer-service mindset with attention to detail
  • Foundational knowledge in Operating Systems

Nice-to-have

  • Experience in Financial Services and Banking systems
  • Beginner knowledge in Networking protocols like TCP/IP
  • Familiarity with Swift Interfaces and Products
  • Cloud and Connectivity solutions experience
  • Technical certifications in relevant fields

Key Requirements

  • Experience in technical customer support operation environment
  • Foundational knowledge in Windows or Linux operating systems
  • Beginner knowledge in networking protocols (TCP/IP, NAT, routing)

Work Rights

Not specified

Tailored Resume

Cover Letter