Conseiller-ère En Soutien Applicatif

Harris

Québec, Canada
Technical and functional support
Analyze and resolve software issues
Customer support and best practices
Respond to user technical and functional support requests via phone or in writing (email, ticket platform)

Job Summary

  • Respond to user technical and functional support requests via phone or in writing (email, ticket platform).
  • Accompany clients in understanding software features and advise them on best usage practices.
  • We offer a permanent position with a daytime schedule, employer-paid group insurance, and a retirement savings plan with employer participation.

Matching Summary

Respond to user technical and functional support requests via phone or in writing (email, ticket platform).

Skills & Requirements

Must-have

  • Technical and functional support
  • Analyze and resolve software issues
  • Customer support and best practices
  • Document interventions and solutions
  • Continuous process improvement

Nice-to-have

  • Positive customer relationships
  • Proactive problem solving
  • Team collaboration

Key Requirements

  • DEP, AEC or DEC in accounting
  • Experience in user support
  • Accounting experience
  • Customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter