Sr. Digital Engagement Manager

Forrester

Multiple Locations, , US
Base: $96,000 - $156,000; bonus/equity: not specif...
Hybrid
Client engagement and retention
Digital customer success strategies
Us public sector account management
The Senior Digital Engagement Manager will orchestrate the customer journey through proactive engagement strategies to ensure adoption and ongoing engagement with digital products

Job Summary

  • The Senior Digital Engagement Manager will orchestrate the customer journey through proactive engagement strategies to ensure adoption and ongoing engagement with digital products.
  • This role involves strengthening client relationships post-sale, driving high engagement, and serving as a client advocate to support renewals and enrichment opportunities.
  • Forrester offers a supportive environment focused on learning and career growth, encouraging boldness and collaboration among its employees.

Matching Summary

The Senior Digital Engagement Manager will orchestrate the customer journey through proactive engagement strategies to ensure adoption and ongoing engagement with digital products.

Salary

Base: $96,000 - $156,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • client engagement and retention
  • digital customer success strategies
  • US public sector account management
  • federal government compliance
  • stakeholder management and communication
  • project management with multiple stakeholders
  • customer adoption and satisfaction monitoring

Nice-to-have

  • experience with DoD culture
  • high-energy fast-paced environment
  • collaborative team player
  • commercial mindset
  • leadership skills
  • military service experience

Key Requirements

  • 7+ years client-facing experience
  • experience with government or defense clients
  • US Citizenship required
  • willingness to travel up to 30%
  • proven project management skills

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter