Guest Service Agent

Hotel Chadstone Melbourne MGallery

Queenstown, New Zealand
On-site
Meeting and greeting guests
Provide quality service to guests
Maintain control of guest and hotel accounts
The Hotel Chadstone Melbourne MGallery is seeking a Guest Service Agent to provide exceptional service to guests, manage bookings, and uphold security procedures. The role emphasizes customer satisfaction and teamwork while offering various employee benefits and growth opportunities

Job Summary

  • Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • Benefits include work-life balance, free gym access, meals on duty, accommodation discounts, and career growth opportunities.
  • Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Matching Summary

Match Score: 85

The Hotel Chadstone Melbourne MGallery is seeking a Guest Service Agent to provide exceptional service to guests, manage bookings, and uphold security procedures. The role emphasizes customer satisfaction and teamwork while offering various employee benefits and growth opportunities.

Skills & Requirements

Must-have

  • Meeting and greeting guests
  • Provide quality service to guests
  • Maintain control of guest and hotel accounts
  • Maintain strict security procedures
  • Excellent product knowledge
  • Efficient friendly professional service

Nice-to-have

  • Work together with trust
  • Treat customers and colleagues with respect
  • Take initiative to ensure positive interactions
  • Dare to challenge the status quo

Key Requirements

  • Work authorization for New Zealand

Work Rights

Not specified

Tailored Resume

Cover Letter