This newly-created role is critical in enabling Vanguard's success in the UK retirement market by scaling the business and driving efficiency
Job Summary
This newly-created role is critical in enabling Vanguard's success in the UK retirement market by scaling the business and driving efficiency.
The successful candidate will lead a team of client service associates, act as an escalation point for complex queries, and drive process optimization using AI and automation.
Vanguard offers a competitive salary, discretionary annual bonus, private medical cover, and access to flexible benefits including a tech scheme and cycle to work.
Matching Summary
This newly-created role is critical in enabling Vanguard's success in the UK retirement market by scaling the business and driving efficiency.
Salary
Competitive salary; Discretionary annual bonus; Pension scheme with employer contributions, private medical cover, income protection
Skills & Requirements
Must-have
Significant financial services experience
Strong understanding of pension legislation
Proven track record leading high-performing teams
Ability to manage complex client scenarios
Experience driving operational change
Nice-to-have
Passion for clients and scalable solutions
Visionary about retirement offers evolution
Comfortable taking tough decisions
Championing upskilling and succession planning
Fostering culture of growth and engagement
Key Requirements
Significant experience within financial services sector
Strong understanding of pension legislation and regulatory frameworks
Industry certifications (e.g., CII, PMI)
Proven experience managing projects and driving operational change