Sr. Patient Experience Representative

University of Miami

Miami, FL, United States
Patient complaint resolution
Objective investigations
Active listening with empathy
Acts as the central recipient for formal patient complaints and manages the resolution process to ensure objective standards are upheld

Job Summary

  • Acts as the central recipient for formal patient complaints and manages the resolution process to ensure objective standards are upheld.
  • Utilizes active listening with care and empathy to assist patients in obtaining resolutions.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

Acts as the central recipient for formal patient complaints and manages the resolution process to ensure objective standards are upheld.

Skills & Requirements

Must-have

  • patient complaint resolution
  • objective investigations
  • active listening with empathy
  • conflict resolution skills
  • computer software proficiency
  • written and verbal communication

Nice-to-have

  • team goals and strategies
  • process and system improvements
  • professional composure
  • interpersonal relationships

Key Requirements

  • Bachelor’s degree in relevant field
  • Minimum 3 years of relevant experience

Work Rights

Not specified

Tailored Resume

Cover Letter