May Mobility is seeking a Senior Manager for Customer Operations to lead a team focused on ensuring exceptional operational excellence and safety in deploying autonomous vehicles. The role is remote and emphasizes strategic planning, team management, and process improvement
Job Summary
The Senior Manager, Customer Operations will oversee a team of 4-8 Site Managers and their respective deployments, ensuring a safe and pleasant experience for users and driving measurable impact on company-wide financial and efficiency goals.
This role is responsible for defining and driving strategic operational excellence, designing and leading the implementation of scalable operational frameworks, and cultivating a high-performance, inclusive work environment.
Key responsibilities include ensuring rigorous safety guidelines, meeting financial goals, ensuring exceptional service, and leading cross-functional initiatives to optimize end-to-end operational processes.
Matching Summary
Match Score: 85
May Mobility is seeking a Senior Manager for Customer Operations to lead a team focused on ensuring exceptional operational excellence and safety in deploying autonomous vehicles. The role is remote and emphasizes strategic planning, team management, and process improvement.
Skills & Requirements
Must-have
Strategic operational excellence
Safety guidelines
Scalable operational frameworks
Performance reporting
Customer and passenger service
Cross-functional initiatives
Operational forecasting models
Nice-to-have
Inclusive work environment
Talent pipeline development
Building future technology
Solving real-world problems
Key Requirements
7+ years of relevant experience
Associates degree or higher in Business, Technical Operations, or related degree
Proven experience building, training, coaching and managing teams
Proven track record as a formal people leader
Proven experience making judgment calls in ambiguous situations
Previous experience developing processes and managing projects
Proven change management experience
Prior experience in operations or logistics
Working knowledge of Google Suite, Slack, and Atlassian products