Solutions Engineer

Intercom

San Francisco, United States
Base: $163,000 - $215,000; bonus/equity: target in...
On-site
Technical pre-sales experience
Customer needs identification
Value-based solution reviews
Engage directly with customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle

Job Summary

  • Engage directly with customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.
  • Design and lead tailored Proof of Concepts (POCs) that showcase Intercom's capabilities.
  • Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning.

Matching Summary

Engage directly with customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle.

Salary

Base: $163,000 - $215,000; Bonus/Equity: Target included in OTE, stock in form of RSUs; Benefits: Comprehensive medical, dental, and vision coverage, 401k plan & match, flexible paid time off, paid parental leave

Skills & Requirements

Must-have

  • Technical pre-sales experience
  • Customer needs identification
  • Value-based solution reviews
  • Tailored Proof of Concepts (POCs)
  • RFP and security question management
  • Cross-functional collaboration with Product/Engineering

Nice-to-have

  • Independent problem-solving
  • Empathy and curiosity
  • Challenging the status quo
  • Building best-in-class playbooks

Key Requirements

  • Minimum of 4 years of technical pre-sales experience
  • Managing C-Level technical and business relationships
  • Ability to travel occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter