In_senior Manager_agentic Contact Center Delivery_agentic _automation_advisory_mumbai

PwC

Mumbai, India
Agentic contact center delivery
Chatbots / voicebots - core.ai
Strong expertise in contact center transformation
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities

Job Summary

  • At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
  • The role requires a blend of technical depth, contact center operations knowledge, client stakeholder management, and project delivery awareness.
  • We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth.

Matching Summary

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.

Skills & Requirements

Must-have

  • Agentic Contact Center Delivery
  • Chatbots / Voicebots - Core.Ai
  • Strong expertise in Contact Center Transformation

Nice-to-have

  • Excellent communication skills
  • Experience supporting enterprise RFPs
  • Collaboration with product and engineering teams

Key Requirements

  • 10-15 years of experience
  • MBA or Bachelor of Engineering

Work Rights

Not specified

Tailored Resume

Cover Letter