Trainer

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Quezon City, Philippines
Module creation and curriculum design
Training needs analysis
Contact center kpis
The Trainer enhances employee competencies by designing and delivering training programs that improve workplace performance in alignment with the company’s core values

Job Summary

  • The Trainer enhances employee competencies by designing and delivering training programs that improve workplace performance in alignment with the company’s core values.
  • Key responsibilities include conducting training needs assessments, facilitating classes, reviewing course curricula, and verifying training effectiveness.
  • The company is an award-winning global outsourcer providing contact center and back-office services to clients worldwide.

Matching Summary

The Trainer enhances employee competencies by designing and delivering training programs that improve workplace performance in alignment with the company’s core values.

Skills & Requirements

Must-have

  • module creation and curriculum design
  • training needs analysis
  • contact center KPIs
  • MS Office proficiency
  • class preparation and evaluation

Nice-to-have

  • innovation and teamwork
  • employee development and application
  • statistical data interpretation

Key Requirements

  • Minimum 2 years BPO Trainer experience
  • Skilled in documentation and reporting
  • Strong numerical and analytical ability
  • Excellent communication skills
  • Strong coaching and facilitation skills

Work Rights

Not specified

Tailored Resume

Cover Letter