Engineering Manager, Support Experience

DoorDash

San Francisco, CA, US
$193,800 - $285,000 usd; equity grants; comprehens...
On-site
Distributed system design
System scaling
Performance optimization
Lead and grow a high-performing team of iOS, android, web, and backend engineers dedicated to delivering seamless, end-to-end Support Experience solutions across platforms

Job Summary

  • Lead and grow a high-performing team of iOS, android, web, and backend engineers dedicated to delivering seamless, end-to-end Support Experience solutions across platforms.
  • Shape the future of customer support by building intuitive, scalable systems that combine platform reliability with human-centered design.
  • Drive key support metrics such as contact rate reduction, resolution time, and customer retention by delivering thoughtful, data-driven engineering solutions across mobile, web, and backend systems.

Matching Summary

Lead and grow a high-performing team of iOS, android, web, and backend engineers dedicated to delivering seamless, end-to-end Support Experience solutions across platforms.

Salary

$193,800 - $285,000 USD; Equity grants; Comprehensive benefits package

Skills & Requirements

Must-have

  • distributed system design
  • system scaling
  • performance optimization
  • full-stack teams
  • product-focused development

Nice-to-have

  • AI/ML integration
  • customer satisfaction
  • user-first innovation
  • growth mindset
  • adaptability and resilience

Key Requirements

  • 3+ years people management
  • 8+ years industry experience
  • BS, MS, or PhD. in Computer Science
  • experience leading full-stack teams of 8+ engineers

Work Rights

Not specified

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