Base: $103,185 - $111,237; bonus/equity: not speci...
Not specified
Strong written and verbal communication skills
Ability to interpret and apply university policies
Experience in complaints handling or case management
The University of Sydney seeks a Student Affairs Officer to support student wellbeing and manage complaints in a fair and transparent manner. This full-time position offers a competitive salary and the opportunity to contribute to a supportive university culture
Job Summary
This role involves managing a caseload of student complaints and conduct matters to ensure fair and timely resolution in line with University policies.
The successful candidate will communicate sensitively with students and staff while drafting clear correspondence and briefing notes.
The position offers a fixed-term contract until December 2028 with a base salary ranging from $103,185 to $111,237 plus 17% superannuation.
Matching Summary
Match Score: 85
The University of Sydney seeks a Student Affairs Officer to support student wellbeing and manage complaints in a fair and transparent manner. This full-time position offers a competitive salary and the opportunity to contribute to a supportive university culture.
Salary
Base: $103,185 - $111,237; Bonus/Equity: Not specified; Benefits: 17% superannuation
Skills & Requirements
Must-have
Strong written and verbal communication skills
Ability to interpret and apply university policies
Experience in complaints handling or case management
Confidence handling sensitive matters with discretion
Attention to detail managing competing deadlines
Nice-to-have
Trauma-informed practice experience
Cultural safety awareness
Data analysis for service improvement
Collaborative student-focused team approach
Knowledge of National Student Ombudsman processes
Key Requirements
Unrestricted work rights in Australia required
Prior experience in higher education or public sector preferred