Product Support Manager - Oil And Gas

Caterpillar Inc.

Houston, TX, USA
$159,120.00 - $238,680.00 py
Onsite
In-depth technical support
Problem solving and quality implementation
Service level standards
The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services

Job Summary

  • The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.
  • This role involves determining service level standards, answering technical questions for complex issues, and prioritizing product improvements related to customer issues.
  • The company offers a wide range of career opportunities and is building a better world through innovation and customer collaboration.

Matching Summary

The Product Support Manager provides in-depth technical support and leads problem solving and quality implementation efforts for all supported products and services.

Salary

$159,120.00 - $238,680.00

Skills & Requirements

Must-have

  • in-depth technical support
  • problem solving and quality implementation
  • service level standards
  • customer issue product improvements
  • service strategies for repairability
  • organizational products and programs knowledge

Nice-to-have

  • customer focus
  • service excellence
  • effective communications
  • relationship management

Key Requirements

  • Experience in the oil and gas industry
  • Experience with direct sales
  • Up to 20% travel required

Work Rights

Not specified

Tailored Resume

Cover Letter