The Service Technician Team Lead role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality
Job Summary
The Service Technician Team Lead role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality.
He/she also coaches, leads and motivates the Maintenance Technicians to continuously improve field performance through LEAN actions and ways of working.
In summary, the Service Technician Team Lead is accountable for all the customer, safety, operational and financial KPI’s linked to the role and to ensure that the monthly, quarterly and yearly targets are achieved or exceeded.
Matching Summary
The Service Technician Team Lead role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality.
Skills & Requirements
Must-have
Operational service delivery
Customer relationship management
Field performance improvement
Maintenance operations management
Safety and quality standards
People management and leadership
Nice-to-have
Innovative and collaborative culture
Employee engagement
Sustainability focus
Ethical business practices
Trust and respect among co-workers
Key Requirements
Experience or potential to learn local business practices
Management skills
Commercial awareness & Relationship building
Basic of relevant equipment types & tech platforms