Director, Change And Release Management Operations

Hartford Fire Insurance

Columbus, OH, United States
Base: $153,600 - $230,400 annualized; bonus/equity...
Hybrid
10+ years it service management leadership
Deep expertise in change and release management
Experience with servicenow and jira platforms
The role provides enterprise leadership over the end-to-end change and release lifecycle to ensure technology changes are delivered safely and predictably

Job Summary

  • The role provides enterprise leadership over the end-to-end change and release lifecycle to ensure technology changes are delivered safely and predictably.
  • Candidates will establish a Change & Release Center of Excellence while chairing Change Advisory Boards to govern risk assessment and approval processes.
  • This position offers a hybrid work schedule requiring presence in Columbus, OH; Chicago, IL; Hartford, CT; or Charlotte, NC three days per week.

Matching Summary

The role provides enterprise leadership over the end-to-end change and release lifecycle to ensure technology changes are delivered safely and predictably.

Salary

Base: $153,600 - $230,400 annualized; Bonus/Equity: Short-term or annual bonuses and long-term incentives available; Benefits: On-the-spot recognition and comprehensive rewards package included

Skills & Requirements

Must-have

  • 10+ years IT Service Management leadership
  • Deep expertise in Change and Release Management
  • Experience with ServiceNow and Jira platforms
  • CI/CD pipeline implementation experience
  • ITIL-aligned practice implementation
  • Change Advisory Board (CAB) governance

Nice-to-have

  • AIOps and agentic AI capabilities
  • DevOps maturity improvement
  • Global team leadership in follow-the-sun model
  • Data-driven insights communication
  • Cross-functional stakeholder influence

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 10+ years ITSM leadership experience
  • Authorized to work in US without sponsorship
  • No STEM OPT I-983 Training Plan endorsement

Work Rights

Must be authorized to work in the US without company sponsorship

Tailored Resume

Cover Letter