The GBS Europe Service Delivery Manager will be responsible for the overall service management framework for GBS, ensuring efficient and effective service delivery with an outcome-oriented mindset
Job Summary
The GBS Europe Service Delivery Manager will be responsible for the overall service management framework for GBS, ensuring efficient and effective service delivery with an outcome-oriented mindset.
Drive a customer-centric culture by fostering a "Service and Solutions" mindset within the team and lead the regional adoption of CX metrics.
Ensure accurate and timely GBS service reporting across all towers, and provide inputs to continuous improvement and organisation development activities.
Matching Summary
The GBS Europe Service Delivery Manager will be responsible for the overall service management framework for GBS, ensuring efficient and effective service delivery with an outcome-oriented mindset.
Skills & Requirements
Must-have
Global Business Service Centre
Service Management Framework
Customer-centric culture
Service Catalogue Management
Reporting and Metrics Management
Change Management
Nice-to-have
Future-Leader Engine
DNA of Care
Innovation and Humanity
Cross-cultural collaboration
Key Requirements
At least 5 years experience in change management and project management
Bachelor’s degree in Business Management, HR, or related social/administrative science
Advance level of English required
Business background in Shared Service centers will be a plus