Deskside Representative I

Ensemble Health Partners

Cincinnati, OH, United States
Base: $19.95 - $26.95ph; bonus/equity: not specifi...
Fully remote
Timely and effective it issue resolution
Troubleshooting software and internal equipment
Identifying and linking problems to issues
The Representative I, Desk Side is responsible for providing timely, effective and customer-focused IT issue resolution for remote and local team members in accordance with IT support standards, procedures, and policies

Job Summary

  • The Representative I, Desk Side is responsible for providing timely, effective and customer-focused IT issue resolution for remote and local team members in accordance with IT support standards, procedures, and policies.
  • Ensemble keeps communities healthy by keeping hospitals healthy and recognizes that healthcare requires a human touch, and believes that every touch should be meaningful.
  • Ensemble offers a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Matching Summary

The Representative I, Desk Side is responsible for providing timely, effective and customer-focused IT issue resolution for remote and local team members in accordance with IT support standards, procedures, and policies.

Salary

Base: $19.95 - $26.95/hr; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • timely and effective IT issue resolution
  • troubleshooting software and internal equipment
  • identifying and linking problems to issues
  • customer service attitude
  • work effectively within a team

Nice-to-have

  • anticipate users’ needs
  • embracing emerging technology
  • fostering a culture of creativity
  • demonstrating Ensemble Difference Principles
  • inquisitive and demonstrate openness to innovation

Key Requirements

  • Comp TIA A+ or equivalent
  • 1 to 3 years of professionally related experience
  • Associates Degree or Equivalent Experience
  • Willing to go ON-SITE 5 days a week

Work Rights

Not specified

Tailored Resume

Cover Letter