Teamleider Personeelszaken & Klantenservice Broese, Utrecht (36-38 Uur)fulltimebroese, Utrecht

Broese

Utrecht, Netherlands
Base: starting from €3,027.98 bruto (fulltime); bo...
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Personnel planning and rostering
Customer service team management
Webshop management and development
** Broese, a vibrant bookstore in Utrecht, is seeking a Team Leader for HR and Customer Service to manage personnel affairs, customer interactions, and the online shop. The role requires a proactive leader who thrives in a dynamic environment and enjoys engaging with both staff and customers. **

Job Summary

  • You will be a key player in a beloved bookstore, managing personnel affairs, customer service, and daily store operations.
  • This role involves creating personnel rosters, managing holiday planning, handling salary and absence administration, and guiding recruitment procedures.
  • You will lead the customer service team, manage order processing, handle invoicing for business clients, and contribute to e-commerce development.

Matching Summary

Match Score: 75

** Broese, a vibrant bookstore in Utrecht, is seeking a Team Leader for HR and Customer Service to manage personnel affairs, customer interactions, and the online shop. The role requires a proactive leader who thrives in a dynamic environment and enjoys engaging with both staff and customers. **

Salary

Base: Starting from €3,027.98 bruto (fulltime); Bonus/Equity: Not specified; Benefits: Excellent pension, staff discount, travel allowance

Skills & Requirements

Must-have

  • Personnel planning and rostering
  • Customer service team management
  • Webshop management and development
  • HR administration and employee support
  • Daily store operations

Nice-to-have

  • Warm, people-oriented leadership
  • Commercial and creative mindset
  • Digital proficiency and quick learning
  • Passion for books and culture
  • Flexible and adaptable attitude

Key Requirements

  • Experience in a similar role
  • Strong Dutch and English communication skills
  • Digital skills and familiarity with online tools

Work Rights

Not specified

Tailored Resume

Cover Letter