Elan Account Services Rep

U.S. Bank

Base: $25.63 - $34.18; bonus/equity: not specified...
Hybrid (3 days onsite, 2 days remote)
Consultative account management approach
Strategic resource for clients
Electronic and web-based solutions adoption
U.S. Bank is seeking an Elan Account Services Representative to establish and maintain relationships with business accounts, focusing on customer service and operational problem resolution. The role requires strong communication skills and a customer-centric approach, with a hybrid work model that provides flexibility

Job Summary

  • Establishes and maintains great working relationships with assigned business accounts, serving as the main day to day contact between program administrators or relationship managers.
  • Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.
  • Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.

Matching Summary

Match Score: 85

U.S. Bank is seeking an Elan Account Services Representative to establish and maintain relationships with business accounts, focusing on customer service and operational problem resolution. The role requires strong communication skills and a customer-centric approach, with a hybrid work model that provides flexibility.

Salary

Base: $25.63 - $34.18; Bonus/Equity: Not specified; Benefits: Healthcare, life insurance, disability, 401(k), paid vacation, holidays, adoption assistance, sick leave

Skills & Requirements

Must-have

  • Consultative Account Management approach
  • strategic resource for clients
  • electronic and web-based solutions adoption
  • internal team coordination
  • telephone and email communication

Nice-to-have

  • thrive in a career journey
  • discover potential and excel
  • high service satisfaction

Key Requirements

  • High school diploma or equivalent
  • Five or more years of customer service experience
  • Strong verbal, written, and interpersonal communication skills
  • Excellent telephone skills
  • Proficient in relevant computer systems

Work Rights

Not specified

Tailored Resume

Cover Letter