Customer Service Representative Spanish Bilingual - Insurance

AAA (Automobile Club)

Houston, TX, US
Base: $24.00 – $26.00ph; bonus/equity: not specifi...
Fully remote
Fluent english and spanish communication skills
Prior customer service or call center experience
Ability to navigate multiple computer systems simultaneously
This role involves answering inbound calls for AAA Auto Club Enterprises to assist members with insurance questions and membership services

Job Summary

  • This role involves answering inbound calls for AAA Auto Club Enterprises to assist members with insurance questions and membership services.
  • Candidates must reside within 80 miles of the Houston branch office and pass a background check and drug screening.
  • The position offers a comprehensive benefits package including health coverage, 401(K) with match, pension, and paid parental leave.

Matching Summary

This role involves answering inbound calls for AAA Auto Club Enterprises to assist members with insurance questions and membership services.

Salary

Base: $24.00 – $26.00/hour; Bonus/Equity: Not specified; Benefits: Comprehensive package including health, dental, vision, 401(K), pension, tuition assistance

Skills & Requirements

Must-have

  • Fluent English and Spanish communication skills
  • Prior customer service or call center experience
  • Ability to navigate multiple computer systems simultaneously
  • Dedicated quiet workspace with Ethernet connection
  • Minimum 25 Mbps download and 5 Mbps upload internet speed

Nice-to-have

  • Flexible can-do mindset and adaptability
  • Strong problem-solving and critical thinking abilities
  • Willingness to participate in ongoing coaching
  • Experience in a fast-paced member-focused environment

Key Requirements

  • High school diploma or GED required
  • Must reside within 80 miles of Houston, TX
  • Pass background check and drug screening
  • Bilingual fluency in English and Spanish required

Work Rights

Not specified

Tailored Resume

Cover Letter