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Iron Mountain is seeking a bilingual Customer Experience (CX) Analyst for their Global Customer & Market Intelligence team. The role involves executing Voice of Customer research programs to extract actionable insights, requiring 3+ years of experience in CX and strong analytical skills.
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Job Summary
Execute the full lifecycle of Voice of Customer research programs—including data preparation, questionnaire building, and email distribution—to deliver comprehensive dashboard reporting and presentations.
Collaborate with the Senior Customer Experience (CX) Manager and business leaders to synthesize research findings into strategic insights and practical recommendations.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
Matching Summary
Match Score: 75
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Iron Mountain is seeking a bilingual Customer Experience (CX) Analyst for their Global Customer & Market Intelligence team. The role involves executing Voice of Customer research programs to extract actionable insights, requiring 3+ years of experience in CX and strong analytical skills.
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